FAQs

WILL I BE CHARGED SALES TAX?
Due to the sales tax law changes the past couple years, tax may be charged depending on your home state. The tax is calculated based on your location.

HOW LONG DOES IT NORMALLY TAKE TO RECEIVE MY ORDER?
Processing times prior to shipment of firearm orders are normally one to three business days providing the FFL information for your purchase is provided to us. Non-firearm orders normally process for shipment within one to three business days after we receive your payment.

PLEASE NOTE: Processing times are separate from actual shipping times.

If we are shipping you a firearm, we MUST have a valid copy of your dealer’s FFL (Federal Firearms License) BEFORE we can ship your gun. PLEASE NOTE: In times of high order volume these processing times may increase. 

DO YOU ACCEPT CHECKS AND OR CREDIT CARD PAYMENTS?
We accept Visa, MasterCard, American Express and Discover. Please Note: If you do not pay with credit card or ACH we do not hold items from your order. Consequently, if someone else with guaranteed funds buys the same item it may become unavailable and we cannot ship one to you. Once you place an order with us we will set your items aside with your name on them ONLY after your order is funded. This is our only way to know you are serious about the order.  

I LIVE OUTSIDE THE UNITED STATES, CAN I STILL PLACE AN ORDER?
Sorry, but at this time, we do not sell or ship outside the United States.

DO YOU SHIP TO APO/FPO ADDRESSES?
Due to shipping restrictions, we are unable to ship to APO/FPO addresses.

IS THERE A WARRANTY ON PRODUCTS THAT I PURCHASE?
We recommend that you check with the manufacturer to understand their warranty policy.

DO YOU REQUIRE A SPECIAL LICENSE TO PLACE AN ORDER?
No, we do not require a special license to purchase. There are restrictions on some of our products and we do ask that you are aware of your local and state laws prior to placing your order with us.

I DON’T REMEMBER MY PASSWORD, WHAT DO I DO?
If you cannot remember your password, click “Forgot Password” and enter your email address into the field provided. Hit “Reset Password” and you will receive an email with instructions to reset your password.

I NEED TO RETURN AN ITEM THAT I ORDERED THAT WAS NOT THE CORRECT TYPE/SIZE.
Please follow our guidelines for returning an item and view our Returns page. Be aware that ammunition is not returnable or refundable; all sales are final.

WHAT IF A PRODUCT DESCRIPTION IS INCORRECT?
As with most technology there are times when errors occur and The Vault does not guarantee that product titles, descriptions, or photos are 100% accurate. If you have a concern regarding a specific item please contact us prior to purchase. The Vault reserves the right to correct any errors on our website that are discovered.